Frequently Asked Questions


1st logo is free, any additional logo will have a cost of $5.00 each

There is no minimum quantity in our products except the hats which requires a minimum of 6 pcs per order.

Yes, you can combine sizes and colors in your order as long as it is the same style.

Yes, and if you have a logo that has not been digitized with our NO SET UP FEE POLICY, we can do it for you at no additional charge.

Yes, in our fully sublimated products.

Due to our NO SET UP FEE POLICY the logo belongs to us but if you need it for something else you can purchase it from us at $50.00.

Yes, we can send a digital proof via email. If a physical sample is required it will have a cost of $20.00, in this case please contact customer service at [email protected] 

The maximum is 4”X4” for polos and for hats 4”X2”

No, we only do monogram in the back of the hat (which means only text)

Please refer to our size chart per each product.

Yes, we can provide you with a sample but there is a $20.00 fee per product.

We only offer screen printing on cotton t-shirts, short sleeve quick dry and long sleeve quick dry.

We can do two applications (front & back) with a max size of 11”X17” and one or two colors per application.

No, unfortunately the sublimation process requires a fabric with 70% minimum of polyester.

Screen printing process only allows you to print one color at a time, making it very difficult to use too many colors and becomes very expensive. While sublimation there is no limits in colors, and you can choose any design you want. A big advantage of sublimation is that moisture management material stays breathable even after the print is completed. The most amazing feature of sublimation printing is that your design is only limited by your imagination. Colors in screen printing will fade away with time and use, while colors on sublimated products will retain color even after multiple washings.


Our standard turnaround time is 8 to 12 business days. If you need your order in less time, please contact us via email at [email protected]

Once the order is shipped we will send you an email with the tracking number.

We do not have small order processing fee, but you can benefit from our discount prices if you order more than 6 pcs.

Yes, we do but it depends on manufacturing availability. Please contact customer service at [email protected] for further information.

We ship to USA and Canada. For any other country please contact our customer service at [email protected]

We ship from our manufacturing facilities located in Central America.


Contact information and payment will be necessary in order to process any order.

Contact information and payment will be necessary in order to process any order.

Usually with screen printing these options can become very expensive but with our fully sublimated products there is no additional cost for this service.

Yes, in case you have a tax exception certificate please contact customer service at [email protected] and provide a copy before making the purchase.

Please refer to our discount chart per product.

Credit Card, Applepay, Amazonpay, Paypal, Googlepay, or Zelle.

No, we don’t every order must be paid in advance.


If for any reason, you need to change or cancel an order, please contact us via email at [email protected] within 60 minutes of placing your order.

If you receive a product that is completely different from what you ordered, or the product is defective you can return it for a refund or reprocess the order.
We produce on demand, and you can check your size on the Size chart of each Product. We do not process any refund and/or exchange if the size is not selected correctly.

We accept Credit Card payments as well as Applepay, Amazonpay, Paypal, Googlepay, or Zelle. All these payment methods are secure and reliable to guarantee your shopping experience with Polos R Us